Shipping policy

Order processing and dispatch

This policy applies to orders placed directly through the PennyShire online store. Orders placed through a live-selling platform or marketplace may also be subject to that platform's delivery terms.

We aim to dispatch all orders, including orders placed during live shows, within 2 business days after payment has been confirmed. Business days are Monday to Friday, excluding UK bank holidays. Orders placed at weekends or on bank holidays are treated as received on the next business day.

Busy live-show periods, unusually large orders or circumstances outside our control may occasionally extend processing time. If a significant delay affects your order, we will contact you using the details supplied at checkout.

Delivery estimates

After dispatch, Standard delivery is estimated to take a further 3–5 business days. Express delivery, where available and selected at checkout, is estimated to take a further 1–2 business days.

These are estimates rather than guaranteed delivery dates unless a guaranteed service is expressly stated at checkout. Courier delays, severe weather, industrial action, remote locations and seasonal demand may affect delivery. Your dispatch confirmation will include tracking information when the chosen service provides it.

Shipping charges and destinations

Available delivery services, destinations and charges are shown at checkout before payment. We only accept an order where a delivery option is available for the address entered.

Delivery address

Please check your delivery address carefully before placing an order. If you notice an error, contact us as soon as possible. We cannot promise that an address can be changed after an order has entered the packing or courier process.

Missing, delayed or damaged parcels

If tracking has not updated, a parcel is overdue, or an order arrives damaged, please contact us through the store contact page or by replying to your order confirmation. Include your order number and photographs where relevant so we can investigate with the courier.

Nothing in this policy limits your rights under UK consumer law.